Covid 19 Update - Council Enforces New Reception Protocol

27 Mar 2020

In response to the COVID-19 pandemic, George Town Council has closed reception at Anne Street to the public from 5.00pm on the 27th March, and has moved to online and telephone-based customer service systems. All other Council functions remain operational.

During this time we ask that you consider submitting requests and queries electronically by one of the following means to ensure your request can be dealt with as effectively and promptly as possible:

Customer Service Requests can be submitted here

Payment options can be found on your rates notice or you can call Council to make payments over the phone.

Covid 19  Financial Hardship Application can be submitted  here

All regular queries can be emailed to, or building and planning enquiries can be emailed to

If you are unable to submit requests or queries electronically, our friendly Customer Service staff can be reached by telephone on (03) 6382 8800 from 8.30am – 5.00pm and will work with you to find a solution.