This is a service message from Telstra
Telstra 5G coming to Bell Bay
Telstra Network Disruption Advice - Planned Outage
Telstra will be upgrading its mobile base station that services Bell Bay to bring new 5G coverage to the area.
Mobile services in the area will be temporarily affected while the upgrade works are underway.
Keep up to date on this outage via https://www.telstra.com.au/outages
Temporary disruptions
Telstra mobile customers will receive texts advising of the upcoming work.
Landline services, NBN and Satellite internet services, and mobile coverage from other providers will not be impacted.
Calls to Triple Zero from a Telstra mobile when the site is off air will automatically use any other available mobile network for connection to emergency services.
The site will need to be switched off during the following periods:
• Thursday 13 November during daylight hours
• Monday 17 November 7am to Thursday 20 November 7pm
• Friday 21 November during daylight hours
• Saturday 22 November during daylight hours (backup)
Tips for improving connectivity while works are underway.
Telstra customers can continue to make calls and send texts during disruption to mobile services by switching on Wi-Fi Calling. This is a free setting on most popular mobile phones and allows your mobile to make and receive mobile calls while connected to Wi-Fi.
We also encourage business owners talk to their bank about connecting their EFTPOS terminals to their NBN or Wi-Fi connection to prevent delays in processing transactions.
